Encantado Technical Solutions (ETS) is an unpopulated Small Business Administration-approved mentor-protégé joint venture between Edgewater Federal Solutions, Inc. and ECS Federal, LLC. ETS is bolstered by second-tier subcontractors Information International Associates (IIA) and Amentum. ETS provides comprehensive enterprise and mission-embedded IT support for the $400 - $700 million Third-Party Telecommunications and Information Technology Support Services contract at a National Laboratory. ETS is currently recruiting for a variety of cleared and uncleared IT positions with on-site and remote opportunities in New Mexico and California. As ETS is unpopulated, employees will work for one of the four companies listed above.

To accomplish this, you will need an extensive background in Linux server administration and issue resolution along with strong hardware/software troubleshooting skills.  Experience with Bash shell scripting. Experience/knowledge working with Containers. And finally, knowledge and understanding of best practices and IT operations.

Responsibilities

In this position you will work with a team that provides computing capabilities and in-depth support for scientific and engineering applications. The team builds and maintains user environments, delivers subject matter expert support, and application-level software and tools to the scientific and engineering communities.

• Perform Linux Administration duties
• Support incident escalations requiring considerable judgement and initiative to resolve technical issues affecting hardware, operating systems, or applications.
• Work with vendors or external partners to diagnose and resolve issues
• Maintain systems by applying operating system or application patches, install new or replace hardware, create/apply configuration changes to improve or restore system performance
• Develop instructions/procedures for System Administrators I & II.
• Create scripts to aid with daily monitoring, maintenance, and repair of supported systems
• Monitor systems and preform hardware troubleshooting, tracking, resolution, and routine maintenance and security updates
• Conduct Quality Assurance checks. Perform system capacity analysis and planning
• Assist users in accessing and using business systems

Requirements

• BS/BA degree with a minimum two years’ experience with Linux administration and troubleshooting. 6 Years of experience may substitute BS/BA degree requirements. Certificates can assist in offsetting experience requirements.
• Minimum two years’ experience with Linux (RedHat or Ubuntu) and are capable of OS installation, network configuration, and package/patch management.
• Experience with creating, running, and managing Ansible playbooks.
• Proven track record of problem solving using strong critical thinking, analytical and troubleshooting skills.
• Strong technical aptitude and ability to research and solve complex issues independently
• Working knowledge and experience with bash shell scripting and other languages (Python, Perl, or Ruby)
• Experience in another IT field, such as Storage, Networking, Databases, or Cyber Security
• Ability to work seamlessly within a team as an active contributor.
• Strong verbal and written customer service and communications skills
• Knowledge of, and desire to follow IT Operations best practices and procedures such as issue management and incident response
• Familiar with information security best practices

• Ability to obtain and maintain a DOE "Q" Clearance

About Us:

Encantado Technical Solutions (ETS) is an unpopulated joint venture between Edgewater Federal Solutions, Inc. and ECS Federal, LLC. ETS is bolstered by second-tier subcontractors KeyLogic and Amentum. As ETS is unpopulated, employees will work for one of the four companies listed above.

It has been and continues to be the policy of Encantado Technical Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.