The Subcontractor shall provide management and support of a wide range of credentialing processes and support activities. Areas of focus will include Credential Issuance and Management, Account and Credential Maintenance, and Customer Support and Communication. The Subcontractor will utilize general knowledge and understanding of enterprise system authentication methods, including Multifactor Authentication, and support multiple IT environments. The Subcontractor will support various credentialing systems, remote site projects, and contribute to automation and process improvement initiatives within the ITIL framework.

• Initiate generation and issuance of new accounts, as well as deactivation of multiple forms of authentication credentials.
• Support and manage the walk-in process for credentialing authentication requests and incidents.
• Perform administrative updates to accounts, such as ownership and display name changes.
• Manage incoming email tasks, including ticket review, prioritization, resolution, and some basic troubleshooting and inquiry.
• Provide administrative support for enterprise IT teams and customer questions via hotline and various forms of telecommunications technologies, including paging notifications.
• Contribute to automation and improvement discussions to help enhance efficiency and effectiveness.
• Act as a liaison for cyber-related matters and support ongoing administrative tasks.

• High School Diploma or equivalent plus 3 years of experience performing administrative like duties.
• Must be a US Citizen
• DOE Q clearance.

Required experience:

• Experience with shared file systems, web applications, and custom applications

Desired experience & skills:

• Experience working with different networks and managing multiple credentials.
• Familiarity with network protocols and technologies.
• Knowledge of computer operating systems including UNIX, Linux, Windows, and Mac OS.
• Industry recognized certifications such as CompTIA A+, NET+, and SEC+
• Degree in information technology related field
• Understanding of ITIL framework

WHY WORK AT ENCANTADO TECHNICAL SOLUTIONS?

Encantado is powered by our people. We believe that together, through teamwork, communication, and dedicated service, we can accomplish more than we could individually. If a culture of collaboration and growth is important to you, you’ll feel at home at Encantado. We offer clear opportunities for advancement and comprehensive benefit packages to help our employees and their families stay healthy and feel secure.

ABOUT US:

Encantado Technical Solutions (ETS) is an unpopulated joint venture between Edgewater Federal Solutions, Inc. and ECS Federal, LLC. ETS is bolstered by second-tier subcontractors KeyLogic and Amentum. As ETS is unpopulated, employees will work for one of the four companies listed above.

 It has been and continues to be the policy of Encantado Technical Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.