Encantado Technical Solutions is seeking a ServiceNow Technical Lead to support the IT program at a major national laboratory.

The department provides IT resources and expertise to mission organizations, enterprise, and operations to identify and understand current and future IT requirements through end-to-end solutions.

• Ability to take functional requiremenst in the form of user stories and develop them into functional useable software on the servicenow plaftform
• Consult on best practices, assess, and provide recommendations on process optimization, module design, user stories, testing.
• Design and Implement modules as requested by NTESS within ServiceNow
• Provide recommendations on optimizing the Service Desk and Employee Center.
• Develop workflows within the ServiceNow Modules to ensure integration with ITIL and KCS processes.
• Attend Implementation meetings.
• Provide guidance on the application of ServiceNow best practices.
• Provide guidance and documentation on configurability of ServiceNow.
• Review and assist with converting operational reporting into the ServiceNow module.

• Bachelor's Degree and 8 years experience in servicenow or related field.
• In lieu of a degree, an addition 6 years of experience is applicable for a total of 14 years experience.

Desired experiences and skills include:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow ITSM experience and/or certification
• ServiceNow PPM experience and/or certification
• ITIL v3 or ITIL v4 certification
• 3 plus years process consulting in ITSM, ITBM
• 3 plus years in business analyst experience
• Any training or adult continuing education training certificates

Encantado is powered by our people. We believe that together, through teamwork, communication, and dedicated service, we can accomplish more than we could individually. If a culture of collaboration and growth is important to you, you’ll feel at home at Encantado. We offer clear opportunities for advancement and comprehensive benefit packages to help our employees and their families stay healthy and feel secure.

ABOUT US:

Encantado Technical Solutions (ETS) is an unpopulated joint venture between Edgewater Federal Solutions, Inc. and ECS Federal, LLC. ETS is bolstered by second-tier subcontractors KeyLogic and Amentum. As ETS is unpopulated, employees will work for one of the four companies listed above.

It has been and continues to be the policy of Encantado Technical Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.