Our IT services department  is trusted and dedicated to being a true IT partner to all of our customers by providing tailored, innovative technology solutions, and unparalleled customer service. We strive to understand the unique needs of our National Laboratory mission organizations and work collaboratively to design and deliver specialized information systems solutions that drive their success.

• Provide expertise in business process and system analysis, design, improvement, and implementation efforts and in translating business process needs into technical requirements. Will manage a variety of IT related projects
• Responsible for developing and managing customer relationships
• Manage the internal discovery process to include customer interaction, technical evaluation, and recommendations for the customer’s environment
• Evaluate and implement process changes to improve IT services for our customers
• Create, monitor and execute customer Service Level Agreements (SLAs)
• Candidate will lead operations associated with our mission focused service desk, back-office support for BI initiatives, scheduling, customer interaction and communication, reporting, requirements gathering.

• Bachelor’s Degree in IT related field and 7 years of experience managing IT projects in a large environment.
• Must be a US Citizen
• Must be able to obtain a DOE Q clearance
  • Candidate can start uncleared, but must be able to obtain and maintain a DOE Q clearance

Required Skills:

• IT Business Analyst and Project Manager experience with a BS/BA and 7 experience managing IT Projects in a large environment
• Candidate MUST have previous hands on experience supporting desktop, server, networking, OT, or integrating technology solutions to meet customer requirements.
• Successfully managed large IT Projects from creation through implementation
• Excellent verbal and written communication skills
• Must have experience managing customer relationships
• Must have experience managing the day to day operations of IT support team
• Experience evaluating and making recommendations to improve a departments IT Technologies and then execute the implementation of the recommendations
• Experience supporting a large IT organization

Work will be performed both onsite and offsite so some telecommuting is allowable, but candidate must reside in the Albuquerque area.

Desired Skills:

• Strong technical writing experience
• Previous experience working directly with higher level managers to obtain business requirements.

WHY WORK AT ENCANTADO TECHNICAL SOLUTIONS?

Encantado is powered by our people. We believe that together, through teamwork, communication, and dedicated service, we can accomplish more than we could individually. If a culture of collaboration and growth is important to you, you’ll feel at home at Encantado. We offer clear opportunities for advancement and comprehensive benefit packages to help our employees and their families stay healthy and feel secure.

ABOUT US:

Encantado Technical Solutions (ETS) is an unpopulated joint venture between Edgewater Federal Solutions, Inc. and ECS Federal, LLC. ETS is bolstered by second-tier subcontractors KeyLogic and Amentum. As ETS is unpopulated, employees will work for one of the four companies listed above.

It has been and continues to be the policy of Encantado Technical Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.