Looking for a highly motivated individual to join the DaaS team to help support DaaS services as a Virtual Desktop Infrastructure (VDI) analyst. The DaaS team is responsible for architecting, testing, and moving solutions to production, as well as maintenance and operations of the existing environment. The DaaS service is accessed by members of the workforce internally and externally across the customer environment.

• Maintain existing hardware and software systems and troubleshoot issues as needed.
• Monitor and report on virtual machine health and monthly tracking of growth across the various service offerings.
• Work closely with a small team consisting of Information Systems Architects and a Service
• Manager to define and develop solutions that meet customer system requirements and program specifications.
• Provide systems design and server administration capabilities.
• Provide technical analysis and recommendations for the sustained operations and product lifecycle updates to management for ongoing business needs and activities related to the information system.
• Create and maintain maintenance routines to support operational business needs and continuity of services.
• Support customer cyber policy in all design, specification, deployment, and maintenance of systems.
• Implement customer approved patch management software systems to support automated and manual installation of OS definition files.
• Complete all required OS updates and patches in advance of required dates.

• BA/BS in related field or In lieu of a degree 6 years of job related experience is required.
• Must be a US Citizenship
• Ability to obtain and maintain a U.S. Department of Energy Q security clearance

Required Skills: 

• Minimum 2 years’ experience with Omnissa (formerly VMware) Horizon View.
• Knowledge and experience supporting DaaS virtual desktops, both persistent and non-persistent.
• Experience supporting thin clients with the HP Device Manager.
• Experience with ServiceNow Incident and Knowledge Management.
• Experience with installation, configuration, and administration of Windows OS,
• Strong Windows desktop OS troubleshooting skills.
• Excellent customer service skills.
• Strong written and verbal communication skills and strong team player

Desired Skills: 

• Experience with VMware vSphere
• Self-motivated

WHY WORK AT ENCANTADO TECHNICAL SOLUTIONS?

Encantado is powered by our people. We believe that together, through teamwork, communication, and dedicated service, we can accomplish more than we could individually. If a culture of collaboration and growth is important to you, you’ll feel at home at Encantado. We offer clear opportunities for advancement and comprehensive benefit packages to help our employees and their families stay healthy and feel secure.

ABOUT US:

Encantado Technical Solutions (ETS) is an unpopulated joint venture between Edgewater Federal Solutions, Inc. and ECS Federal, LLC. ETS is bolstered by second-tier subcontractors KeyLogic and Amentum. As ETS is unpopulated, employees will work for one of the four companies listed above.

It has been and continues to be the policy of Encantado Technical Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.