Encantado Technical Solutions is seeking a Senior Network Technician.

The corporate applications and technology we deliver include desktop and hardware support both on premises and Cloud environments. Core competencies include software, testing and requirements engineering, software and system architecture, to support our vision to provide accurate, timely and auditable data while partnering with our business partners to integrate IT into their business strategy. To further enable partnership to other IT organizations, matrixing to network IT services and the organization's mission is required to deliver secure, consistent, and capable network and virtual services to ensure faster realization of business value to its customers.

The candidate will be expected to:

• Support desktop systems as well as OT/IOT equipment in both networked and standalone environments, responding, documenting, and closing tickets as submitted. The following expectations
• Provide secure, consistent, and highly available network infrastructures and virtual services to meet corporate and mission IT needs.
• Support network and virtual services development, design, implementation, testing, trouble resolution, network monitoring tools, and maintenance contracts.
• Provide evaluation and design inputs to team for customer networks.
• Update IT records systems to ensure accurate tracking and documentation.
• Review specific incoming IT Service Desk requests and resolve customer requirement issues.
• Coordinate with advanced Network Operations teams as needed to support port activation and connection of device to ports.
• Allocate subnets for customer environments.
• Assist setup of customer firewall rules.
• Possess the ability to partner with other IT teams such as corporate cyber security, firewall and proxy teams.
• Represent the interests of assigned teams or customers in change advisory boards.

• High school diploma with 5 years’ experience.
• Must be US Citizen
• Ability to obtain and maintaing Department of Energy Q security clearance

Required skills:

• Expertise with enterprise-level networking infrastructure.
• Clear understanding of the TCP/IP and OSI models.
• Familiar with common enterprise network cabling standards (copper, fiber).
• Ability to respond to customer tickets in support of system and network outages.
• Advanced knowledge of network troubleshooting of escalated issues with intermediate and endpoint systems.
• Experience with installation, management, and monitoring enterprise network switches, routers.
• Ability to create, navigate within, and update the network configurations and routes.
• Experience using network management tools/systems:
• WAN, LAN
• Arista, Juniper, Palo Alto, Cisco, or equivalent
• Optical networks
• Ability to recommend changes to methods or processes.
• Occasionally leads technical teams and participates in planning, conducting, and reporting on projects.
• Good practices in documenting work performed (including issues) in service requests to service leads, management and/or transitioning work to another team.
• Customer service and joint team building skills
• Ability to articulate technical projects verbally and in writing.
• Demonstrate effective communication skills using tact and courtesy.
• Knowledge of ITSM framework
• Ability to successfully manage multiple priorities simultaneously is required.
  
  

Desired skills:

• Use of ServiceNow and Jira system environments
• Experience with IoT/OT/ICS devices and interconnectivity
• Network design and mapping
• DNS
• General understanding and use of PowerShell.
• Scripting (Python, Ansible, etc.)
• Panorama
• GPON
• Firewall applications
• Out-of-Band
• Wireless (Aruba)
• Brocade (or equivalent)
• Secure CRT
• TACACS
• AKiPs
• EMS
• F5
• Linux/Windows Server interfacing
• Data storage interfacing
• Cybersecurity tools (Splunk, Nozomi, etc.) interfacing

WHY WORK AT ENCANTADO TECHNICAL SOLUTIONS?

Encantado is powered by our people. We believe that together, through teamwork, communication, and dedicated service, we can accomplish more than we could individually. If a culture of collaboration and growth is important to you, you’ll feel at home at Encantado. We offer clear opportunities for advancement and comprehensive benefit packages to help our employees and their families stay healthy and feel secure.

ABOUT US:

Encantado Technical Solutions (ETS) is an unpopulated joint venture between Edgewater Federal Solutions, Inc. and ECS Federal, LLC. ETS is bolstered by second-tier subcontractors KeyLogic and Amentum. As ETS is unpopulated, employees will work for one of the four companies listed above.

It has been and continues to be the policy of Encantado Technical Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.