This is a Network Technican II position within the Enterprise Network Services Team supporting network services within a world class Department of Energy laboratory.  The organization’s overall mission is to utilize industry best practice to create and apply standards, automation, and virtualization to expedite quality infrastructure services.  The vision of the team is to streamline delivery of modern, scalable and secure Enterprise Network Services that allows efficient, fast and cyber compliant connectivity to all Enterprise supported networks.

Encantado Technical Solutions is seeking an End User Support Technician. The ideal candidate shall provide end-user support with processes for managing and delivering services that are ITIL® conformant. The candidate shall resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment). Additionally, the candidate shall support multi-user rooms (e.g., Skype rooms, classrooms) and video and collaborative technologies.

Encantado Technical Solutions is looking for a Continual Service Improvement Agent who can provide end-user support with processes for managing and delivering services that are ITIL® conformant. The candidate shall resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment). Additionally, the candidate shall support multi-user rooms (e.g., Skype rooms, classrooms) and video and collaborative technologies. Computer Field Services provide second-tier, desk-side computer support of computing hardware and software in NM, CA,...

Encatando Technical Solutions is looking for a Continual Service Improvement Agent who can provide end-user support with processes for managing and delivering services that are ITIL® conformant. The candidate shall resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment). Additionally, the candidate shall support multi-user rooms (e.g., Skype rooms, classrooms) and video and collaborative technologies. Computer Field Services provide second-tier, desk-side computer support of computing hardware and software in NM, CA, D.C., and NV. Support...

Encantado Technical Solutions is seeking an End User Support Technician. The ideal candidate shall provide end-user support with processes for managing and delivering services that are ITIL® conformant. The candidate shall resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment). Additionally, the candidate shall support multi-user rooms (e.g., Skype rooms, classrooms) and video and collaborative technologies.

The Service Desk Technician role plays a crucial role in the ITIL Service Operation stage, specifically within the Incident Management and Request Fulfillment processes. They act as the single point of contact for users, addressing their technical issues and service requests while adhering to ITIL best practices.  

Encantado Technical Solutions is seeking a dedicated and experienced Technical Lead to join our Help Desk team. In this role, you will be responsible for overseeing the daily operations of the help desk, providing guidance and support to team members, and ensuring exceptional service delivery to our users. You will act as a bridge between technical teams and end-users, fostering a collaborative environment that prioritizes customer satisfaction and effective problem resolution.

Encantado Technical Solutions is seeking a Warehouse Clerk to join our dynamic team providing support to our National Laboratory customer in Albuquerque, NM.  The organization provides IT Infrastructure for enterprise services.  They provide modern telecommunications systems for data, telephone, wireless, COMSEC, LAN/WAN, RF Microwave, and encryption capabilities with emphasis on securing and protecting the client’s information, standardization, and reducing heterogeneity.

Encantado Technical Solutions is seeking a skilled and motivated Senior Data Center Engineer to join our team on a major National Department of Energy Laboratory in Albuquerque. The ideal candidate will have a strong understanding of data center operations and maintenance, ensuring optimal performance and reliability of the infrastructure.This role involves monitoring systems, troubleshooting issues, and implementing best practices to maintain a secure and efficient data center environment.

Encantado Technical Solutions is seeking an End User Support Technician. The ideal candidate shall provide end-user support with processes for managing and delivering services that are ITIL® conformant. The candidate shall resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment). Additionally, the candidate shall support multi-user rooms (e.g., Skype rooms, classrooms) and video and collaborative technologies.

As a SWARM Escalation Technician, you will play a critical role in incident management and service improvement initiatives. You will serve as the primary point of escalation for technical issues that remain unresolved by other support teams within the Service Desk and End User Support Task Orders. Your responsibilities will include taking ownership of escalated issues and working diligently toward their resolution by employing SWARM methodologies. You will engage with various support groups and act as the liaison between these groups and the end users.  

  The SWIFT Walk-Up Service Technician serves as the first point of contact for users seeking technical assistance. This role involves providing immediate support for hardware and software issues, troubleshooting technical problems, and ensuring a seamless user experience. The technician will work directly with users in a walk-up service environment, addressing a variety of IT-related inquiries and issues.   The...

Analyze user needs to determine functional requirements and define problems and develop plans and requirements in the subject matter area for moderately complex to complex systems related to information systems architecture, networking; telecommunications, automation, communications protocols, risk management/electronic analysis, software, lifecycle management, software development methodologies, and modeling and simulation. Perform functional allocation to identify required tasks and their interrelationships. Identify resources required for each task. Possess requisite knowledge and expertise so recognized in the professional community that the government is able to qualify the individual as...

Encantado Technical Solutions (ETS) is seeking a ServiceNow Developer to support the IT Deputy Chief Information Office (CIO).  The Deputy CIO collaborates with internal and external partners to develop and implement our information infrastructure strategic vision, and assure our current systems with process requirements, performance monitoring and business process improvement.

Encantado Technical Solutions is looking for an end-user support with processes for managing and delivering services that are ITIL® conformant. The candidate shall resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment). Additionally, the Subcontractor shall support multi-user rooms (e.g., Skype rooms, classrooms) and video and collaborative technologies. This role is critical in ensuring smooth operations by managing service requests, coordinating...

Encantado Technical Solutions is seeking a Senior Enterprise Systems Administrator to support a major national laboratory. You will Provide end-user support with processes for managing and delivering services that are ITIL® conformant. Resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment). Additionally, support multi-user rooms (e.g., Skype rooms, classrooms) and video and collaborative technologies.   The operating systems supported...

Encantado Technical Solutions is seeking an Application Programmer to join one of next generation teams working primarily in a Linux environment. The department partners with several internal mission organizations to design, develop and deploy large-scale remote sensing systems for real-time national security missions. Your role will include systems architecting, creating and modifying Ansible playbooks, and collaborating with our system administrators to automate tasks. 

Encantado is seeking a Full Stack Java Developer to support a major national laboratory. This developer will assist Decision Support Systems team that develops innovative unique-in-class tasking, collection, processing, exploitation, and dissemination systems for real-time national security missions. We have a robust RD&E portfolio spectrum which supports our design, development, deployment, and continuous improvement of large networked computing systems for detecting, tracking, classifying targets of interest, and expanding into new areas or exploring new methods.

This is a talent requisition pool.   Encantado Technical Solutions is seeking an Application Programmer to support the IT program at a major national laboratory. 

This is a talent requisition pool.   Encantado Technical Solutions is seeking a Network Technician to support the IT program at a major national laboratory. 

This is a talent requisition pool.     Encantado Technical Solutions is seeking an DevOps/Automation Engineer to support the IT program at a major national laboratory.